Multisite Front Desk Coordinator - Physical Therapy

St. Luke’s Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 32,000 - 52,000; Full time

Job summary

St. Luke's Health Network, Inc. seeks a Front Desk Coordinator for its Physical Therapy department. This role handles patient registration, scheduling, insurance verifications, and benefits inquiries while collaborating with clinic staff to ensure high-quality patient care.

Responsibilities include managing calls, maintaining accurate demographic and service data in the hospital system, and contributing to efficient claim processing and patient satisfaction.

Responsibilities

• Greets and directs patients and visitors for the entire facility with friendly and courteous service.
• Answers the telephone with a scripted greeting and routes calls to the appropriate person or department.
• Creates and maintains insurance-specific tracking per policies and procedures; verifies benefits.
• Uses Epic to create Hospital Account Records and enter demographic and clinical service information.
• Schedules and confirms appointments, handles registrations, and assists with patient satisfaction.

Job description

St. Luke's Health Network, Inc. seeks a Front Desk Coordinator for its Physical Therapy department. This role handles patient registration, scheduling, insurance verifications, and benefits inquiries while collaborating with clinic staff to ensure high-quality patient care.

Responsibilities include managing calls, maintaining accurate demographic and service data in the hospital system, and contributing to efficient claim processing and patient satisfaction.