Floating Front Desk Coordinator - Physical Therapy

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 22,000 - 33,000; Full time

Job summary

St. Luke's University Health Network is seeking a Front Desk Coordinator to manage patient check-in, scheduling and registration across Physical Therapy locations. You will verify benefits, complete authorizations and communicate clearly with patients and staff to ensure efficient service.

Ideal candidates have at least two years of customer service experience in healthcare, are proficient with MS Office, and can navigate EPIC workflows to support seamless registration and claims processing.

Qualifications

• Two years’ customer service-related experience required, preferably in an outpatient medical setting.
• Proficient MS Office experience required (Word, Excel).
• High School graduate or equivalent.

Responsibilities

• Answer phone calls with welcoming script and direct to the appropriate department.
• Register patients and complete demographic and insurance information.
• Verify patient benefits and obtain pre-certifications as needed.
• Enter data in Epic accurately and maintain hospital account records.
• Manage appointment scheduling and maintain clinic calendars.

Skills

Customer service

Education

High School graduate or equivalent

Tools

MS Office

Job description

St. Luke's University Health Network is seeking a Front Desk Coordinator to manage patient check-in, scheduling and registration across Physical Therapy locations. You will verify benefits, complete authorizations and communicate clearly with patients and staff to ensure efficient service.

Ideal candidates have at least two years of customer service experience in healthcare, are proficient with MS Office, and can navigate EPIC workflows to support seamless registration and claims processing.