Multimodal Terminal Operations Leader

Forward Air Corp.; Fort Wayne (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Forward Air Corp. is seeking an experienced Terminal Manager to lead Fort Wayne terminal operations on-site. You will direct inbound to final delivery, oversee performance, and drive cost control across all modes.

This role requires coordinating with carriers, customers, and internal teams to ensure safe, compliant, and efficient freight movement. The ideal candidate has 5+ years in multimodal transportation leadership, strong knowledge of TMS/WMS/ERP, and proven ability to manage KPIs and

Qualifications

• Undergraduate degree in Supply Chain Management, Business, Transportation, Logistics, or related field preferred; High School Diploma or GED required.
• Valid forklift certification/licensure and ability to obtain; operate MHE as required.
• Lean, Six Sigma, DOT compliance, IATA/IMDG familiarity preferred.
• 5+ years leadership in multimodal transportation, 3PL, contract logistics, or operational environments.

Responsibilities

• Lead all operations across the terminal’s transportation flows from inbound receipt through final delivery.
• Ensure service, financial, safety, quality, and regulatory requirements are met across all transportation modes.
• Coach operations and support teams to drive consistent execution, operational discipline, and process accuracy.
• Own terminal P&L performance, including labor, variable costs, period expenses, and cost-to-serve across modes.
• Lead workforce planning, volume forecasting, transportation capacity alignment, and cross‑mode resource allocation based on network and customer demand.
• Monitor terminal operational and financial performance, identify variances, and implement corrective actions.
• Manage terminal capital expenditures tied to approved investments, terminal improvements, and all operational handling needs.
• Sponsor and lead initiatives that improve productivity, quality, velocity, safety, and cost performance.
• Establish and manage terminal KPIs aligned with safety, regulatory compliance, on‑time performance, mode accuracy, cost, and productivity.
• Lead regular operational, transportation, and performance reviews to assess results and identify improvement opportunities.
• Proactively manage employee relations through communication, coaching, performance feedback, and team development.

Skills

Leadership

Multimodal knowledge

KPI reporting

Data & reporting tools

Regulatory compliance

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain Management / related field

High School Diploma or GED

Tools

TMS

WMS

ERP (McLeod/SAP/Oracle)

Job description

Forward Air Corp. is seeking an experienced Terminal Manager to lead Fort Wayne terminal operations on-site. You will direct inbound to final delivery, oversee performance, and drive cost control across all modes.

This role requires coordinating with carriers, customers, and internal teams to ensure safe, compliant, and efficient freight movement. The ideal candidate has 5+ years in multimodal transportation leadership, strong knowledge of TMS/WMS/ERP, and proven ability to manage KPIs and