Terminal Manager

Socket.dev; Fort Wayne (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking a Terminal Manager to lead all terminal operations from inbound receipt through final delivery at our Fort Wayne site. The role demands strategic and day‑to‑day leadership to ensure safe, compliant, and efficient freight movement across multimodal modes.

The candidate will drive workforce planning, capacity management, and cost control, while partnering with carriers, customers, and internal teams.

Qualifications

• Undergraduate degree preferred in Supply Chain/Logistics, HS diploma acceptable
• Forklift certification or ability to obtain before operating equipment
• Lean, Six Sigma, DOT/IATA familiarity preferred
• 5+ years leadership in multimodal transportation/3PL environments
• Strong knowledge of multimodal processes, carrier operations and terminal coordination
• Experience with dashboards, scorecards, and KPI reporting
• Ability to create and interpret safety, quality, delivery, cost, and productivity metrics
• Proven discretion with sensitive information

Responsibilities

• Lead terminal operations from inbound receipt to final delivery
• Ensure safety, regulatory compliance across all modes
• Coach teams to drive disciplined execution and accuracy
• Own terminal P&L including labor and costs
• Forecast volume, align capacity, manage cross‑mode resources
• Monitor performance, identify variances, implement corrective actions
• Direct capital expenditures and improvement projects
• Drive continuous improvement with data-driven analytics
• Lead management reviews and develop employees
• Collaborate with carriers, drayage providers, and regulators
• Develop dashboards and KPI reporting for terminal performance

Skills

Leadership

Multimodal operations

Data-driven decision making

KPIs & dashboards

Safety & compliance

Stakeholder management

Education

Bachelor's degree in Supply Chain/Logistics

HS Diploma or GED

Tools

TMS

WMS

ERP (McLeod, SAP, Oracle)

MS Office 365

Job description

The Terminal Manager is responsible for leading all aspects of terminal operations. This role provides strategic and day‑to‑day leadership to ensure safe, compliant, and efficient movement of freight from inbound receipt through final delivery. The Terminal Manager ensures operational performance aligns with contractual, service, financial, and regulatory commitments across all supported modes. They drive workforce planning, capacity management, cost control, and terminal productivity through strong operational discipline and data‑driven decision‑making. They partner with transportation providers, carriers, customers, and internal teams to ensure seamless handoffs and service delivery.

Responsibilities

• Lead all operations across the terminal’s transportation flows from inbound receipt through final delivery.
• Ensure service, financial, safety, quality, and regulatory requirements are met across all transportation modes.
• Coach operations and support teams to drive consistent execution, operational discipline, and process accuracy.
• Own terminal P&L performance, including labor, variable costs, period expenses, and cost-to-serve across modes.
• Lead workforce planning, volume forecasting, transportation capacity alignment, and cross‑mode resource allocation based on network and customer demand.
• Monitor terminal operational and financial performance, identify variances, and implement corrective actions.
• Manage terminal capital expenditures tied to approved investments, terminal improvements, and all operational handling needs.
• Sponsor and lead initiatives that improve productivity, quality, velocity, safety, and cost performance.
• Establish and manage terminal KPIs aligned with safety, regulatory compliance, on‑time performance, mode accuracy, cost, and productivity.
• Lead regular operational, transportation, and performance reviews to assess results and identify improvement opportunities.
• Proactively manage employee relations through communication, coaching, performance feedback, and team development.
• Ensure robust safety practices and full compliance with DOT, OSHA, TSA, FMC, IATA, rail, and other mode‑specific regulations.
• Collaborate with carriers, drayage providers, freight forwarders, brokers, linehaul partners, and regulatory authorities to ensure smooth multimodal operations.
• Support and promote continuous improvement methodologies using data, structured problem‑solving, and transportation analytics.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Undergraduate degree in Supply Chain Management, Business, Transportation, Logistics, or a related field preferred; High School Diploma or GED/equivalent required.
• Certification/Licensure: Valid forklift certification/licensure (or ability to obtain before operating equipment) required, including operation of applicable material handling equipment (MHE) such as sit‑down/stand‑up forklifts, reach trucks, order pickers, pallet riders, or other specialized MHE as required by the site. Additional equipment certifications may be required depending on facility needs.
• Training in Lean, Six Sigma, DOT compliance, IATA/IMDG familiarity, or similar is preferred.
• Experience: 5+ years of leadership experience in multimodal transportation, 3PL, contract logistics, or operational environments involving ground, air, ocean, or rail.
• Strong working knowledge of multimodal transportation processes, carrier operations, freight flow management, and terminal/linehaul coordination.
• Strong functional understanding of TMS, WMS, ERP (McLeod, SAP, Oracle, etc.), and reporting/data tools.
• Proven ability to manage operational KPIs, labor planning, transportation capacity, and cost performance.
• Experience developing and using dashboards, scorecards, and transportation KPI reporting to manage terminal performance.
• Ability to create, track, and interpret safety, quality, delivery, cost, and productivity metrics across multiple transportation modes.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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