Multimodal Instructional Designer | LMS & Content Strategy

Servpro Industries, LLC; Cottontown (TN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Profit sharing

Paid time-off

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Descripción de la vacante

SERVPRO seeks an experienced Instructional Designer to create and maintain high-quality learning content for on-demand, instructor-led, and blended programs. You will translate SOPs into measurable objectives, develop storyboards and multimedia assets, and collaborate with HQ and franchise SMEs to ensure accuracy and relevance.

Reporting to the Director, Instructional Design, you will ensure alignment with SERVPRO’s brand and learning strategy, supporting franchise and HQ capability across

Formación

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Background in SERVPRO Schools (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding) preferred.
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia).
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills — able to simplify complex information for diverse learners.
• Collaborative mindset with the ability to partner across L&D and Operations.
• Field-first orientation with understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Responsabilidades

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs.
• Partner with SMEs to validate content accuracy and alignment with real-world practices.
• Collaborate with Field Capability to ensure ILT content supports evolving learning objectives.
• Ensure content adheres to SERVPRO’s standards and brand voice.
• Maintain version control and support content lifecycle management in partnership with the LMS Architect & Governance role.
• Conduct QA reviews of courses for clarity and instructional integrity.
• Design assessments and knowledge checks to measure learner progress and readiness.
• Work with Learning Experience to ensure proper structure and tagging within the LMS.
• Collaborate with Project Managers to scope and execute content development projects.
• Incorporate learner feedback and operational changes into updates.
• Stay current on instructional design trends and adult learning principles.

Conocimientos

Instructional design

Corporate training

Learning & Development

Franchise training

Multimodal learning

Articulate Storyline

Rise 360

Camtasia

LMS governance

Communication

Educación

Bachelor's degree

Herramientas

Articulate Storyline

Rise 360

Camtasia

Descripción del empleo

SERVPRO seeks an experienced Instructional Designer to create and maintain high-quality learning content for on-demand, instructor-led, and blended programs. You will translate SOPs into measurable objectives, develop storyboards and multimedia assets, and collaborate with HQ and franchise SMEs to ensure accuracy and relevance.

Reporting to the Director, Instructional Design, you will ensure alignment with SERVPRO’s brand and learning strategy, supporting franchise and HQ capability across