Instructional Designer — Multi-Modal Learning Pro

Servpro Industries, LLC; Mount Juliet (TN); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Profit sharing

Paid time-off & holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Descripción de la vacante

SERVPRO Industries, LLC is seeking an Instructional Designer to craft high-quality learning content across on-demand, live, and blended formats. You’ll translate SOPs and business needs into clear objectives and engaging training that aligns with our brand and capabilities.

You will develop scripts, storyboards, guides, assessments, and multimedia assets, while partnering with SMEs to ensure accuracy and practical applicability.

Formación

• 3+ years of instructional design experience in corporate training, L&D, or franchise environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia).
• Bachelor's degree in instructional design preferred or equivalent experience.

Responsabilidades

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate standards, SOPs, and business needs into measurable learning objectives and structured experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand goals, performance gaps, and learner needs.
• Partner with SMEs to validate content accuracy and ensure alignment with real-world practices.
• Collaborate with Field Capability to ensure ILT content supports evolving objectives.
• Maintain content standards, brand voice, and governance across learning content.
• Design QA reviews to ensure clarity, accessibility, and instructional integrity.
• Design assessments and knowledge checks to measure progress and readiness.
• Work with Learning Experience to optimize content within the LMS.
• Collaborate with Project Managers to scope and execute content projects.
• Incorporate learner feedback and operational changes into updates.

Conocimientos

Instructional design

Multimodal learning

Communication

Collaboration

Storyboarding

Content governance

Stakeholder interviews

ILTs

Educación

Bachelor's degree in instructional design or equivalent

Herramientas

Articulate Storyline

Rise

Camtasia

Descripción del empleo

SERVPRO Industries, LLC is seeking an Instructional Designer to craft high-quality learning content across on-demand, live, and blended formats. You’ll translate SOPs and business needs into clear objectives and engaging training that aligns with our brand and capabilities.

You will develop scripts, storyboards, guides, assessments, and multimedia assets, while partnering with SMEs to ensure accuracy and practical applicability.