Bilingual Front Desk Patient Advocate

AltaMed Health Services; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403b)

Flexible Spending Accounts

Career development

Paid time off and holidays

CME days

Malpractice tail coverage

Tuition reimbursement

Employee discounts

Referral bonus

Pet insurance

Job summary

AltaMed Health Services in Los Angeles is seeking a Patient Services Advocate to welcome patients and manage front desk operations with compassion. The role supports the care team through effective communication and problem-solving, ensuring a positive patient experience.

Requirements include a high school diploma, 1–2 years of customer service experience, and bilingual abilities (English/Spanish/Mandarin/Cantonese) preferred. BLS certification is required.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service/reception experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher required.

Responsibilities

• Welcome patients and create a positive front-office experience with compassion and respect.
• Assist in delivering patient-focused care as part of the health care team with strong communication.
• Manage front-desk operations and coordinate with clinical staff to meet patient needs.

Skills

Customer service

Bilingual English/Spanish/Mandarin/C/C

Communication

Problem-solving

Education

High School diploma or equivalent

BLS certification

Job description

AltaMed Health Services in Los Angeles is seeking a Patient Services Advocate to welcome patients and manage front desk operations with compassion. The role supports the care team through effective communication and problem-solving, ensuring a positive patient experience.

Requirements include a high school diploma, 1–2 years of customer service experience, and bilingual abilities (English/Spanish/Mandarin/Cantonese) preferred. BLS certification is required.