Multilingual Customer Success Specialist (Korean/English)

Teleperformance; United States; Teletrabalho; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

Remote Jobs is seeking a Customer Success Specialist in the United States to resolve queries, guide product users, and promote satisfaction with our tobacco product services.

The role requires Korean and English fluency, at least 1 year in customer service, strong communication, and the ability to work independently or in a team. Experience in contact centers and CRM systems is preferred to drive customer success.

Qualificações

• 1 year of experience in customer service
• Fluent in English and Korean
• Contact centre experience preferred
• Track record of meeting targets
• Problem-solving oriented
• Consumer-oriented mindset
• Great interpersonal skills
• Technology adept
• Familiarity with CRM systems
• Basic IT skills across operating systems
• Research skills
• Detail-oriented
• Ability to work well in a team or independently

Responsabilidades

• Ensure all communication is handled professionally and promptly with a human touch across channels
• Demonstrate strong product, brand and industry knowledge to turn queries into promoters of the brand
• Meet targets and requirements set by the client and management
• Share appropriate knowledge and information provided by the client and management
• Go the extra mile to engage with customers

Conhecimentos

Korean language

English language

Customer service

Communication skills

Teamwork

Problem solving

Interpersonal skills

Technology adept

CRM systems

IT skills

Research skills

Detail oriented

Independent work

Ferramentas

CRM systems

Descrição da oferta de emprego

Remote Jobs is seeking a Customer Success Specialist in the United States to resolve queries, guide product users, and promote satisfaction with our tobacco product services.

The role requires Korean and English fluency, at least 1 year in customer service, strong communication, and the ability to work independently or in a team. Experience in contact centers and CRM systems is preferred to drive customer success.