Customer Success Specialist - Korean - MY Remote (Contract)

Teleperformance; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Remote Jobs is seeking a Customer Success Specialist in the United States to resolve queries, guide product users, and promote satisfaction with our tobacco product services.

The role requires Korean and English fluency, at least 1 year in customer service, strong communication, and the ability to work independently or in a team. Experience in contact centers and CRM systems is preferred to drive customer success.

Qualifications

• 1 year of experience in customer service
• Fluent in English and Korean
• Contact centre experience preferred
• Track record of meeting targets
• Problem-solving oriented
• Consumer-oriented mindset
• Great interpersonal skills
• Technology adept
• Familiarity with CRM systems
• Basic IT skills across operating systems
• Research skills
• Detail-oriented
• Ability to work well in a team or independently

Responsibilities

• Ensure all communication is handled professionally and promptly with a human touch across channels
• Demonstrate strong product, brand and industry knowledge to turn queries into promoters of the brand
• Meet targets and requirements set by the client and management
• Share appropriate knowledge and information provided by the client and management
• Go the extra mile to engage with customers

Skills

Korean language

English language

Customer service

Communication skills

Teamwork

Problem solving

Interpersonal skills

Technology adept

CRM systems

IT skills

Research skills

Detail oriented

Independent work

Tools

CRM systems

Job description

Overview

Customer Success Specialist (CSS) jobs continue to be on the rise as more businesses are being engaged. CSS responsibilities include resolving customer queries, recommending solutions and guiding product users with the full knowledge in the services/products of the Tobacco company in order to provide customers' satisfaction on the products.

Qualifications

• Minimum 1 year of experience in Customer Service


• Excellent communication skills both written and spoken in: Korean and English


• Contact centre experience of at least 6-12 months is preferred


• Track record of achieving targets


• Problem-solving oriented


• Consumer-oriented mindset


• Great interpersonal skills


• Technology adept


• Familiarity with CRM systems


• Basic IT skills, including using multiple operating systems


• Research skills


• Detail-oriented


• Ability to work well in a team as well as on your own

Responsibilities

• Ensure all communication is handled professionally and promptly but with a human touch across all channels


• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand


• Meet targets and requirements set by the client and management


• Appropriate knowledge and information shared by the client and management team


• Take the extra miles to engage with customers