Korean-Speaking Customer Support Pro | Growth Path

Home Organizers; Glendale (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

Brio Water Technology, a Home Organizers, Inc. company, is seeking a Korean-speaking Customer Service Representative to handle back-to-back inbound calls, assist with product setup and troubleshooting, and manage claims and escalations.

You will document interactions and work with teams to resolve issues, while maintaining a customer-first approach in a fast-paced environment. The role requires fluency in Korean and English, attention to detail, and strong communication.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable, and professional demeanor.
• Ability to handle constructive feedback and continuously improve performance.
• Highly detail-oriented with strong organizational and follow-up skills.
• Comfortable multitasking and managing multiple priorities.
• Basic computer skills (Excel, Word, Outlook).
• Reliable attendance and strong work ethic.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission, bonus incentives available).
• Collaborate with internal teams to ensure smooth resolution of customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Call center

Korean language

CRM tools

ERP familiarity

Excel basics

Strong communication

Detail oriented

Tools

Salesforce

Job description

Brio Water Technology, a Home Organizers, Inc. company, is seeking a Korean-speaking Customer Service Representative to handle back-to-back inbound calls, assist with product setup and troubleshooting, and manage claims and escalations.

You will document interactions and work with teams to resolve issues, while maintaining a customer-first approach in a fast-paced environment. The role requires fluency in Korean and English, attention to detail, and strong communication.