Korean-speaking CSR: Growth Path

Rippling, Inc.

Glendale (CA)

On-site

USD 67,502,000 - 70,258,000

Full time

7 hours ago

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Benefits offered by this job

Growth opportunities

Comprehensive benefits

Bonus incentives

Job summary

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to join a fast-paced call center. You will handle inbound calls, assist with product troubleshooting, setup, and issue resolution, and manage claims and replacements.

The ideal candidate is fluent in Korean and English, detail-oriented, coachable, and energized by solving problems. You’ll document interactions, identify upsell opportunities (no commission), and collaborate across teams to ensure customer

Qualifications

1–2+ years of call center or high-volume customer service experience.
Experience supporting e-commerce customers is a plus.
Familiarity with ERP systems (Sage preferred) is a plus.
Experience using Salesforce or similar CRM tools is a plus.
Strong communication skills with a bubbly, personable, and professional demeanor.

Responsibilities

Handle high volume inbound calls and provide timely, professional support.
Assist customers with product setup, troubleshooting, and technical guidance.
Process claims, replacements, and warranty related requests.
Resolve customer concerns with a strong focus on customer satisfaction and retention.
Accurately document interactions and updates in internal systems.
Identify opportunities to upsell products or services (no commission, bonus incentives available).
Collaborate with internal teams to ensure smooth resolution of customer issues.
Maintain a positive, solution-oriented attitude in a fast-paced environment.