Remote Korean Bilingual Financial Support Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Florida; Hybrid; USD 44,083,000 - 57,859,000; Full time

Job summary

ResultsCX in the United States is seeking a Korean bilingual Financial Support Representative - Remote to assist customers in English and Korean with account inquiries. You will handle inbound and outbound calls, review accounts, process payments and claims, activate accounts, enroll in new programs, and answer card benefit questions.

The role requires a high school diploma, typing 25 WPM, and strong technical skills, with EST daytime hours.

Qualifications

• High school diploma or GED required.
• Typing speed of 25 words per minute.
• Ability to toggle between multiple systems while communicating with customers.

Responsibilities

• Handle inbound and outbound calls for Korean-English bilingual support.
• Assist with account-related inquiries, updates, payments, and claims.
• Assist with account activations and new program enrollment.
• Answer card benefit inquiries and related questions.

Skills

Typing 25 wpm

Technical proficiency

Education

High school diploma or GED

Job description

ResultsCX in the United States is seeking a Korean bilingual Financial Support Representative - Remote to assist customers in English and Korean with account inquiries. You will handle inbound and outbound calls, review accounts, process payments and claims, activate accounts, enroll in new programs, and answer card benefit questions.

The role requires a high school diploma, typing 25 WPM, and strong technical skills, with EST daytime hours.