Mandarin Customer Success Specialist (Tobacco Project)

CB Talents SP; North Carolina; Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project requiring Mandarin, based in the United States. The role focuses on handling inquiries via phone and email, assisting customers with online orders, and delivering accurate information while upholding brand standards.

Candidates should have at least a diploma or bachelor's degree, strong English (B2), and 6 months of customer service experience; fresh graduates welcome.

Qualifications

• Diploma or Bachelor’s Degree in any field.
• Minimum B2 level English proficiency (spoken and written).
• At least 6 months of customer service experience (any industry).
• Fresh graduates are welcome, especially from communication-related fields.
• Call center experience is an advantage but not required.
• Strong customer service and problem-solving skills.
• Effective communication and active listening.
• Ability to manage customer expectations and handle objections professionally.
• High emotional intelligence and ability to stay calm under pressure.
• Positive attitude, adaptability, and willingness to learn.

Responsabilités

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and upscale urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Connaissances

Customer service

Communication

Active listening

Problem solving

Emotional intelligence

Formation

Diploma or Bachelor’s Degree

Description du poste

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project requiring Mandarin, based in the United States. The role focuses on handling inquiries via phone and email, assisting customers with online orders, and delivering accurate information while upholding brand standards.

Candidates should have at least a diploma or bachelor's degree, strong English (B2), and 6 months of customer service experience; fresh graduates welcome.