Bilingual Customer Success Specialist (Remote)

CNX; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work option

Job summary

CNX is seeking a Specialist, Customer Success - Bilingual to join our sales team. The role focuses on selling and renewing contracts, articulating product value, and driving customer success through proactive engagement and reliable CRM data management.

The candidate should have 2+ years in sales (1+ year B2B), English B2 level, and experience with cold calling and CRM systems. A willingness to work from home is preferred, with a strong track record of meeting quotas.

Qualifications

• 2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)
• English Level B2 minimum
• Experience with Cold Calling
• Experience working with CRM systems
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Skills

B2B Sales

Cold Calling

CRM Systems

Quota Achievement

High-volume Calling

MS Office

Remote Ready

English B2

2+ Years Sales

Team Collaboration

Job description

CNX is seeking a Specialist, Customer Success - Bilingual to join our sales team. The role focuses on selling and renewing contracts, articulating product value, and driving customer success through proactive engagement and reliable CRM data management.

The candidate should have 2+ years in sales (1+ year B2B), English B2 level, and experience with cold calling and CRM systems. A willingness to work from home is preferred, with a strong track record of meeting quotas.