Bilingual Korean CX Specialist (Korean/English) - Remote Utah

Perelson; Lehi (UT); Remote; USD 32,000 - 33,000; Part time

Job summary

PrincePerelson & Associates is seeking a Part-Time Bilingual Korean Customer Experience Specialist to join our Lehi, Utah team. You will provide support in English and Korean across phone, email, live chat, and SMS, handling inquiries, orders, and account updates with a focus on quality and care.

This Remote- UT ONLY role requires a reliable internet connection and afternoon shifts (Mon–Fri, 3:00 pm–7:00 pm; rotating Saturdays).

Qualifications

• Bilingual Korean/English (spoken and written).
• Excellent customer service experience with ability to de-escalate issues.
• Strong listening, communication, and problem-solving skills.

Responsibilities

• Provide customer support in Korean and English via phone, email, live chat, and SMS.
• Assist with product orders, returns, new member applications, account updates, and general inquiries.
• Document all customer interactions for accuracy and quality assurance.
• Collaborate with internal teams to improve customer experience.

Skills

Korean/English bilingual

Customer service

Communication

Problem solving

Microsoft Office

Typing 30 WPM

Tools

Microsoft Office

Job description

PrincePerelson & Associates is seeking a Part-Time Bilingual Korean Customer Experience Specialist to join our Lehi, Utah team. You will provide support in English and Korean across phone, email, live chat, and SMS, handling inquiries, orders, and account updates with a focus on quality and care.

This Remote- UT ONLY role requires a reliable internet connection and afternoon shifts (Mon–Fri, 3:00 pm–7:00 pm; rotating Saturdays).