Korean-Speaking Customer Support Specialist

Brio Water; Glendale (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus incentives

Job summary

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to handle high-volume inbound calls, troubleshoot products, process claims and escalations, and ensure exceptional customer experiences. The role requires fluency in Korean and English, strong communication, and the ability to upsell where appropriate.

This position offers growth potential and a comprehensive benefits package in a fast-paced environment, with a focus on customer satisfaction and retention.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable and professional demeanor.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission, bonus incentives available).
• Collaborate with internal teams to ensure smooth resolution of customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Communication

Customer focus

Multitasking

Detail oriented

Tools

Salesforce

Sage ERP

Excel

Job description

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to handle high-volume inbound calls, troubleshoot products, process claims and escalations, and ensure exceptional customer experiences. The role requires fluency in Korean and English, strong communication, and the ability to upsell where appropriate.

This position offers growth potential and a comprehensive benefits package in a fast-paced environment, with a focus on customer satisfaction and retention.