Multifamily Community Manager | Lead Resident Experience

CloudTen Residential; Bend (OR); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Tax-advantaged benefits

Life insurance

Work-life balance

Paid time off

Job summary

CloudTen Residential in Bend, OR is seeking a Community Manager to oversee all on-site operations for income-producing multifamily properties. You will lead staffing, leasing oversight, maintenance, compliance, budgeting, and resident relations to ensure a high-quality living experience.

Responsibilities include enforcing Fair Housing and state laws, managing rent collection, analyzing market trends, coordinating marketing, renewals, and resident events, while mentoring a cohesive on-site team

Qualifications

• High school diploma or equivalent required; a college degree or related coursework is preferred.
• Minimum of two years of property management experience or equivalent combination of education and experience required.
• Proficiency in Microsoft Office (Word, Excel) and property management software.
• Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.

Responsibilities

• Develop a cohesive on-site team that reflects the organization's professionalism and quality.
• Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
• Enforce move-in/move-out protocols, including comprehensive inspections.
• Ensure timely submission of payroll and maintain accurate records.
• Oversee rent collection and manage delinquent accounts, adhering to legal requirements under State landlord-tenant laws.
• Complete daily bank deposits and maintain compliance with accounting procedures.
• Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
• Promote available units through approved advertising platforms and in-person showings.
• Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations.
• Analyze market trends to adjust pricing and marketing strategies as needed.
• Support resident retention efforts through timely renewals and community engagement activities.
• Hire, train, and evaluate on-site staff while fostering a supportive work environment.
• Provide clear guidance and tools for the team to excel in their roles.
• Address and resolve employee and operational concerns promptly and professionally.
• Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws.
• Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
• Maintain a safe, well-maintained community and uphold resident satisfaction.
• Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.
• Regularly review and update policies and procedures to reflect legal and operational requirements.

Skills

Problem-solving

Leadership

Customer service

Detail-oriented

Tech savvy

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office (Word, Excel)

Property management software

Job description

CloudTen Residential in Bend, OR is seeking a Community Manager to oversee all on-site operations for income-producing multifamily properties. You will lead staffing, leasing oversight, maintenance, compliance, budgeting, and resident relations to ensure a high-quality living experience.

Responsibilities include enforcing Fair Housing and state laws, managing rent collection, analyzing market trends, coordinating marketing, renewals, and resident events, while mentoring a cohesive on-site team