Multifamily Community Manager — Lead & Elevate Residents

CloudTen Residential; Portland (OR); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive Health Benefits

Tax-Saving Benefits

Life insurance

Work Model

Paid vacation, sick leave, and HOLIDaY

Job summary

CloudTen Residential in Portland, OR is seeking a Community Manager to oversee all day-to-day operations of a multifamily property. You will lead on-site staff, manage leasing, resident relations, and compliance with state and federal laws.

You'll handle budgeting, marketing, and rent collection, while ensuring safety, cleanliness, and a high level of resident satisfaction. The role offers hourly pay DOE and opportunities for growth within a growing regional portfolio.

Qualifications

• High school diploma or equivalent required; a college degree or related coursework is preferred.
• Proficiency in Microsoft Office (Word, Excel) and property management software.
• Strong problem-solving, leadership, and customer service skills.
• Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
• Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.

Responsibilities

• Develop a cohesive on-site team that reflects the organization's professionalism and quality.
• Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
• Enforce move-in/move-out protocols, including comprehensive inspections.
• Ensure timely submission of payroll and maintain accurate records.
• Oversee rent collection and manage delinquent accounts, adhering to legal requirements under State landlord-tenant laws.
• Complete daily bank deposits and maintain compliance with accounting procedures.
• Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
• Promote available units through approved advertising platforms and in-person showings.
• Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations.
• Analyze market trends to adjust pricing and marketing strategies as needed.
• Support resident retention efforts through timely renewals and community engagement activities.
• Hire, train, and evaluate on-site staff while fostering a supportive work environment.
• Provide clear guidance and tools for the team to excel in their roles.
• Address and resolve employee and operational concerns promptly and professionally.
• Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws.
• Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
• Maintain a safe, well-maintained community and uphold resident satisfaction.
• Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.
• Regularly review and update policies and procedures to reflect legal and operational requirements.

Skills

Leadership

Customer service

Problem-solving

Detail-oriented

Team management

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Property management software

Job description

CloudTen Residential in Portland, OR is seeking a Community Manager to oversee all day-to-day operations of a multifamily property. You will lead on-site staff, manage leasing, resident relations, and compliance with state and federal laws.

You'll handle budgeting, marketing, and rent collection, while ensuring safety, cleanliness, and a high level of resident satisfaction. The role offers hourly pay DOE and opportunities for growth within a growing regional portfolio.