Multichannel University Support Specialist

University of Houston; Houston (TX); On-site; USD 32,000 - 35,000; Full time

Job summary

The University of Houston in Houston, TX is seeking a frontline Customer Support Specialist within Technology Services & Support to act as the voice of the university, handling inquiries across calls, email, chat, and in person. You will resolve issues, update calendars, troubleshoot minor tech problems, direct inquiries, and collaborate in a customer-focused environment.

A high school diploma or GED is required, with at least three years of related experience; education may substitute for

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of directly job-related experience.
• Basic grammar, spelling, punctuation, and simple math knowledge.
• Education may be substituted for experience by department.

Responsibilities

• Resolve difficult inquiries and complaints.
• Update online university event calendar.
• Troubleshoot minor technical issues.
• Answer and direct calls, verify information.
• Dispatch pages and campus communications.
• Provide information on service problems and outages.
• Respond to inquiries and complaints.
• Investigate and research complaints; conduct proactive service.
• Troubleshoots technical issues within the department.
• Perform other duties as assigned.

Skills

Customer service

Communication

Basic math

Education

High School Diploma or GED

Job description

The University of Houston in Houston, TX is seeking a frontline Customer Support Specialist within Technology Services & Support to act as the voice of the university, handling inquiries across calls, email, chat, and in person. You will resolve issues, update calendars, troubleshoot minor tech problems, direct inquiries, and collaborate in a customer-focused environment.

A high school diploma or GED is required, with at least three years of related experience; education may substitute for