Contact Center Representative - (497146 )

University of Houston; Houston (TX); On-site; USD 32,000 - 35,000; Full time

Job summary

University of Houston is seeking a dedicated technology services support assistant to serve as the primary contact point for inquiries from campus and community members. You will handle calls, emails, chat, and in-person requests with professionalism and empathy.

Ideal candidates have a High School Diploma or GED and at least 3 years of directly related experience. The role involves basic technical troubleshooting and collaboration across channels to ensure timely information and campus

Qualifications

• 3+ years of directly job-related experience.
• Basic knowledge of grammar, spelling, punctuation, and simple mathematical functions like percentages and ratios.

Responsibilities

• Serves as the voice and face of University of Houston support services.
• Receives and directs inquiries from internal and external constituents via calls, emails, instant and text messages, or in person.
• Resolves difficult customer inquiries and complaints.
• Updates online University event calendar.
• Troubleshoots and resolves minor technical issues within department.
• Answers and directs incoming calls to appropriate individuals, providing assistance and verifying information as needed.
• Dispatches pages, calls, instant messages, text messages and other communication from the campus.
• Provides information regarding service problems, emergencies and campus closures or outages.
• Receives and responds to customer inquiries and complaints.
• Investigates and researches complaints and conducts proactive customer services activities.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Department: Technology Services &SupportSalary: $31,500 - $35,450

Description:

Serves as the initial contact point for the university. Receivesand directs inquiries from internal and external constituents in atimely and professional manner, which may include calls, emails,instant and text messages, or in person.

1. Resolves difficult customer inquiries and complaints.

2. Updates online University event calendar.

3. Troubleshoots and resolves minor technical issues withindepartment.

4. Answers and directs incoming calls to appropriateindividuals, providing assistance and verifying information asneeded.

5. Dispatches pages, call, instant messages, text messages andother communication from the campus.

6. Provides information regarding service problems, emergencysituations and campus closures or outages.

7. Receives and responds to customer inquiries andcomplaints.

8. Investigates and researches complaints and conducts proactivecustomer services activities.

9. Troubleshoots technical issues within the department.

10. Performs other job-related duties as assigned.

High School Diploma or GED Required

Department is willing to accept education in lieuofexperience.

MQ: Requires a basic knowledge of grammar, spelling,punctuation, and simple mathematical functions like percentages,ratios, etc. as might normally be acquired through attainment of ahigh school diploma or GED. Education verification will beconducted upon acceptance of an employment offer.

Requires a minimum of (3) three years of directly job-relatedexperience.

Additional Posting Information:

• Serve as the voice and face of University of Houston supportservices
• Assist customers through multiple communication channels
• Resolve issues and provide guidance with professionalism andempathy
• Work in a collaborative, customer-focused environment
• Make a meaningful impact on the University of Houston communityevery day

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.