User Services Specialist III

University of Houston System; Houston (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

The University of Houston Sugar Land Campus is seeking a senior IT support specialist to provide advanced technical support to faculty, staff, and students across five operating systems and related hardware and software.

You will analyze complex issues, develop documentation, and may deliver short training sessions and courses. The role is based entirely on-site at UH Sugar Land with opportunities to contribute to classroom AV and enterprise IT initiatives.

Qualifications

• Requires a formal 4-year degree and at least 3 years of directly job-related experience.
• Experience in higher education or K-12 environment preferred.
• Experience with centrally managed Windows environments and endpoint management concepts (Intune, SCCM, AD / Entra ID).

Responsibilities

• Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
• Analyzes and resolves complex OS and software issues that less experienced staff cannot.
• Provides informal hands-on training to users on computer use.
• Develops and maintains technical documentation and online helpfiles.
• Develops and may present short courses introducing hardware and software.
• Participates in software development for Support Services as needed.
• Conducts projects to install or evaluate software or procedures.
• Provides support for printers and printer queues on the UH network.
• May train faculty/staff/students in classroom environments.
• Performs other job-related duties as assigned.

Skills

Higher Education support

Windows environments

Intune/SCCM

Active Directory/Entra ID

AV technology

Microsoft 365

Documentation

Adaptability

Education

4 year degree

Tools

Microsoft Intune

SCCM

Active Directory

Entra ID

Microsoft 365

Job description

Department

UH Sugar Land

Salary

$49,700 - $62,100 based on experience/education

Description

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

1. Provides support to the academic public regarding intrinsic operating systems problems.
2. Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
3. Provides informal hands-on training to users on the use of computers.
4. Develops and maintains current technical documentation and on-line helpfiles in Support Services.
5. Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
6. Participates in the development of software for Support Services on an as-needed basis.
7. Conducts projects to install or evaluate software or procedures in its use.
8. Provides support for printers and printer queues on the UH network.
9. May provide training to faculty, staff and/or students in a formal classroom environment.
10. Performs other job-related duties as assigned.

MQ: "Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university. Requires a minimum of three (3) years of directly job-related experience. "

This position is 100% located at the University of Houston Sugar Land Campus.

(14000 University Blvd, Sugar Land, TX 77479)

Preferred Qualifications

• Experience providing technology support in a higher education or K-12 environment
• Familiarity with centrally managed Windows environments and enterprise endpoint management concepts (Microsoft Intune, SCCM, Active Directory / Entra ID)
• Experience supporting classroom AV technology and instructional spaces
• Proficient working knowledge of Microsoft 365
• Ability to write clear documentation and provide hands-on assistance to faculty, staff, and students
• Willingness to learn new tools and adapt as the campus technology environment changes

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.