Campus Help Desk Specialist

University of Houston; Houston (TX); On-site; USD 32,000 - 35,000; Full time

Job summary

University of Houston is seeking a dedicated technology services support assistant to serve as the primary contact point for inquiries from campus and community members. You will handle calls, emails, chat, and in-person requests with professionalism and empathy.

Ideal candidates have a High School Diploma or GED and at least 3 years of directly related experience. The role involves basic technical troubleshooting and collaboration across channels to ensure timely information and campus

Qualifications

• 3+ years of directly job-related experience.
• Basic knowledge of grammar, spelling, punctuation, and simple mathematical functions like percentages and ratios.

Responsibilities

• Serves as the voice and face of University of Houston support services.
• Receives and directs inquiries from internal and external constituents via calls, emails, instant and text messages, or in person.
• Resolves difficult customer inquiries and complaints.
• Updates online University event calendar.
• Troubleshoots and resolves minor technical issues within department.
• Answers and directs incoming calls to appropriate individuals, providing assistance and verifying information as needed.
• Dispatches pages, calls, instant messages, text messages and other communication from the campus.
• Provides information regarding service problems, emergencies and campus closures or outages.
• Receives and responds to customer inquiries and complaints.
• Investigates and researches complaints and conducts proactive customer services activities.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

University of Houston is seeking a dedicated technology services support assistant to serve as the primary contact point for inquiries from campus and community members. You will handle calls, emails, chat, and in-person requests with professionalism and empathy.

Ideal candidates have a High School Diploma or GED and at least 3 years of directly related experience. The role involves basic technical troubleshooting and collaboration across channels to ensure timely information and campus