Customer Experience Specialist — Trusted Support & Solutions

Young World Physical Education; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service organization based in Houston seeks a dedicated Support Staff member to provide exceptional support and service to customers. This role requires a high school diploma, four years of customer service experience, and strong interpersonal and problem-solving skills. Candidates must be proficient in Microsoft Office and able to work collaboratively to enhance customer satisfaction. The ideal candidate will handle inquiries with professionalism and empathy in a fast-paced environment.

Qualifications

• Four years of experience in customer service with direct customer contact.
• Experience leading customer service initiatives.
• Ability to maintain composure under pressure.

Responsibilities

• Assist internal and external customers with inquiries.
• Manage data entry and customer service processes.
• Resolve service problems efficiently.
• Collaborate with internal teams to improve processes.
• Educate customers about services and resources.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Customer service skills

Microsoft Office proficiency

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

CRM system (PACE/eps)

Job description

A customer service organization based in Houston seeks a dedicated Support Staff member to provide exceptional support and service to customers. This role requires a high school diploma, four years of customer service experience, and strong interpersonal and problem-solving skills. Candidates must be proficient in Microsoft Office and able to work collaboratively to enhance customer satisfaction. The ideal candidate will handle inquiries with professionalism and empathy in a fast-paced environment.