Multichannel Member Services Specialist

Service Credit Union; Rochester (MN); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits day one

Dental benefits day one

PTO

Long-term disability

Paid holidays

401k with company contribution

Tuition reimbursement

Mental health support through Talkspa

Identity theft protection

Training and career growth

Descrizione del lavoro

Service Credit Union is seeking a Contact Center Representative to provide account-related services to members worldwide. The CCR handles inbound contact via phone, chat, email and video, delivering courteous service and solutions to member inquiries and transactions.

Hours are full-time, Monday–Friday, with a rotating weekend schedule. Starting pay is $22 per hour, with benefits including health and dental coverage from day one, a 401(k) plan and opportunities for training and career growth.

Competenze

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• High school diploma or equivalent required.

Mansioni

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties as assigned.

Conoscenze

Verbal communication

Written communication

Customer service

Organizational skills

Multi-tasking

Call center experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Service Credit Union is seeking a Contact Center Representative to provide account-related services to members worldwide. The CCR handles inbound contact via phone, chat, email and video, delivering courteous service and solutions to member inquiries and transactions.

Hours are full-time, Monday–Friday, with a rotating weekend schedule. Starting pay is $22 per hour, with benefits including health and dental coverage from day one, a 401(k) plan and opportunities for training and career growth.