Member Experience Specialist

Scu-Credit-Union; Marshall Corner (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

SCU Credit Union is seeking a Contact Center Representative to be a trusted resource for members, helping with accounts, consumer loans, and navigating digital services. Build relationships, educate on banking products, and ensure seamless service across channels.

The role involves handling transactions, providing timely follow-up, and supporting departmental goals, including accurate and confidential service in a fast-paced environment. Equal opportunity employer.

Qualifications

• Strong communication, active listening, and relationship-building abilities.
• Ability to explain financial products and services clearly.
• Comfortable with learning new systems and technology.

Responsibilities

• Provide friendly, professional service across telephone and other channels.
• Understand member needs and resolve questions with ownership.
• Assist with debit/credit cards, online banking, bill pay, and digital services.
• Follow up promptly and escalate when needed.
• Support service goals like first-call resolution and wait times.

Skills

Communication skills

Active listening

Relationship building

Problem solving

Customer service

Education

High School Diploma or GED

Job description

SCU Credit Union is seeking a Contact Center Representative to be a trusted resource for members, helping with accounts, consumer loans, and navigating digital services. Build relationships, educate on banking products, and ensure seamless service across channels.

The role involves handling transactions, providing timely follow-up, and supporting departmental goals, including accurate and confidential service in a fast-paced environment. Equal opportunity employer.