Member Services Specialist - Contact Center

CASE Credit Union; Lansing (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

CASE Credit Union is seeking a Contact Center Representative who will provide superior member service over the phone and assist with information requests. The role includes cross-selling products and maintaining accurate records, while ensuring privacy and security of member information.

You will handle account maintenance tasks, respond to inquiries, and collaborate with management to support area operations. A high school diploma is required, and basic math and typing skills are essential.

Qualifications

• Excellent verbal and written communication with members.
• Professional appearance, dress, and attitude.
• Strong basic math skills.
• Ability to operate computer applications and office equipment.

Responsibilities

• Respond to member telephone calls and assist with information requests.
• Cross-sell Credit Union products and services.
• Process accounts, transfers, and related records.
• Prepare and maintain reports and documentation.
• Maintain privacy and security of member information.
• Collaborate with management and other departments.

Skills

Communication skills

Professional appearance

Math skills

Typing skills

Education

High school diploma or equivalent

Tools

Computer applications & office equipment

Job description

CASE Credit Union is seeking a Contact Center Representative who will provide superior member service over the phone and assist with information requests. The role includes cross-selling products and maintaining accurate records, while ensuring privacy and security of member information.

You will handle account maintenance tasks, respond to inquiries, and collaborate with management to support area operations. A high school diploma is required, and basic math and typing skills are essential.