Member Services Specialist - Contact Center (Full-Time)

First Commerce Credit Union; Adel (GA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee assistance programs

Ongoing training and careerdevelopment

Referral bonus

Job summary

First Commerce Credit Union is seeking a dedicated Contact Center Representative to deliver exceptional member service by phone and email. You will handle inquiries, perform routine transactions, and identify opportunities to offer credit union products and services.

The role emphasizes accuracy, confidentiality, and a proactive approach to resolving member needs in a fast-paced environment. Join a community-focused team that values service excellence and professional growth.

Qualifications

• A high school diploma or equivalent.
• At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
• A sincere desire to serve members primarily through phone and email communication.
• Excellent listening and communication skills, both written and verbal.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Ability to handle confidential information and learn quickly.
• Patience and a positive attitude when handling irate members or stressful situations.
• Must be available for closing shifts and weekend shifts, as needed.

Responsibilities

• Handle a variety of member service tasks via phone, email, and fax.
• Answer inquiries about ATM, debit/credit cards, payroll, ACH, wires, and other services.
• Complete routine financial transactions: transfers, payments, address changes, and account maintenance.
• Identify member needs and suggest credit union products and services.
• Balance transactions daily and ensure compliance with policies and regulations.

Skills

Customer service experience

Phone and email support

Strong communication skills

Active listening

Multitasking in fast-paced environment

Confidential information handling

Positive attitude under pressure

Punctuality for closing/weekend shifts

Education

High school diploma or equivalent

Tools

CRM software

Job description

First Commerce Credit Union is seeking a dedicated Contact Center Representative to deliver exceptional member service by phone and email. You will handle inquiries, perform routine transactions, and identify opportunities to offer credit union products and services.

The role emphasizes accuracy, confidentiality, and a proactive approach to resolving member needs in a fast-paced environment. Join a community-focused team that values service excellence and professional growth.