Contact Center Representative - Rochester, NH

Service Credit Union; Rochester (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits from day 1

PTO and paid holidays

401k with company contribution

Tuition reimbursement

Talkspace mental health support

Job summary

Service Credit Union is seeking a Contact Center Representative (CCR) to provide account‑related services to members worldwide, handling inbound phone, chat, e‑mail and video inquiries. The CCR assists with inquiries, processes transactions, and aims for one‑call resolution.

Starting pay is $22.00 per hour. Full-time hours include evenings and Saturdays on a rotating basis. Benefits include health/dental, PTO, 401k, tuition reimbursement, and career growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.
• Call center experience or retail experience preferred but not required.

Responsibilities

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Regular and reliable attendance is an essential function of this position.
• Perform other job‑related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organization

Multi-tasking

Problem solving

Call center experience

Education

High school diploma

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Contact Center Representative (CCR) who will provide account‑related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e‑mail and video channels, related to Member Service inquiries and transactions.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: Starting at $22.00 per hour. Flexible based on experience.

Hours: Full Time, Monday - Friday, 11:30 am to 8:00 pm, Saturday, 9:30 am - 6:00 pm rotating every 3rd weekend.

Benefits Include:

• Great health and dental benefits starting day one!
• Great health and dental benefits starting day one!
• PTO, long‑term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Regular and reliable attendance is an essential function of this position.
• Perform other job‑related duties as assigned.

Experience and Qualifications:

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi‑task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• High school diploma or equivalent required.

At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer