Multi-Channel Customer Support Specialist

Tennova Medical Group - Greater Knoxville; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and collaborate with internal teams to ensure positive service experiences.

Ideal candidates have 1-2 years of customer service experience, an associate degree or coursework in business or communications, and strong communication skills.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of experience in customer service or call center required.

Responsibilities

• Responds to customer inquiries via phone, email, chat, and in-person interactions.
• Creates service cases and documents interactions accurately.
• Researches and resolves complaints and billing issues per policy.
• Maintains customer records and case notes with complete documentation.
• Collaborates with internal departments to resolve complex issues.
• Ensures timely resolutions and maintains service quality standards.
• Maintains attendance and complies with policies.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

CRM proficiency

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow or similar ticketing

Soft phone software

Oracle ERP or similar

Job description

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and collaborate with internal teams to ensure positive service experiences.

Ideal candidates have 1-2 years of customer service experience, an associate degree or coursework in business or communications, and strong communication skills.