Customer Service Specialist — Growth, Stability & Benefits

Tennova Medical Group - Greater Knoxville; Powell (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Career development and advancement

Licensure and certification reimburse

Student loan support

Rewards and recognition programs

Pet insurance

Identity protection

Legal insurance

Job summary

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You'll resolve issues, document cases, and collaborate with internal teams to deliver exceptional service in a fast-paced environment.

The role requires 1–2 years in customer service and an Associate degree or related coursework. No weekends, no holidays, no call duties are noted in this posting, with a focus on customer satisfaction

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence with courteous, professional interaction.
• Handles inbound calls from internal and external customers, creates service cases, and documents interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Resolves customer complaints, billing issues, and service-related concerns per policies and procedures.
• Updates and maintains customer records and case notes accurately in the system.
• Collaborates with internal departments to escalate and resolve complex issues for a seamless experience.
• Provides solutions within service timeframes and follows up on resolutions.
• Maintains productivity and service quality standards for efficient handling of interactions.
• Performs other duties as assigned and maintains reliable attendance.
• Complies with all policies and standards.

Skills

Google Suite

ServiceNow

CRM systems

Microsoft Office

Strong communication

Multi-tasking

Problem solving

Data entry

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

CRM systems

ERP (Oracle)

Job description

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You'll resolve issues, document cases, and collaborate with internal teams to deliver exceptional service in a fast-paced environment.

The role requires 1–2 years in customer service and an Associate degree or related coursework. No weekends, no holidays, no call duties are noted in this posting, with a focus on customer satisfaction