Multichannel Customer Service Champion - Clinic Support

CHS Career Site; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO (paid time off)

401(k) with company match

Career development opportunities

Student loan assistance

Job summary

Tennova Multispecialty Clinic in Knoxville, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues with strong problem-solving and professional conduct.

The role emphasizes empathy, accuracy, and collaboration with internal teams to ensure timely resolution and high service quality. Work hours are Monday–Friday with standard daytime shifts.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Verbal communication

Written communication

CRM systems

Google Suite

Ticketing system (ServiceNow)

Microsoft Office

Education

Associate Degree or coursework in Business/Communications

Tools

ServiceNow

Google Suite

Soft phone software

Job description

Tennova Multispecialty Clinic in Knoxville, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues with strong problem-solving and professional conduct.

The role emphasizes empathy, accuracy, and collaboration with internal teams to ensure timely resolution and high service quality. Work hours are Monday–Friday with standard daytime shifts.