Multichannel Customer Care Pro: Growth & Benefits

Tennova Medical Group - Greater Knoxville; Powell (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennova Medical Group - Greater Knoxville in Powell, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will document interactions, create service cases, and resolve issues while delivering a courteous, professional experience.

Candidates should have 1-2 years in customer service, strong communication, problem-solving, and the ability to manage high call volumes.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creating service cases.
• Demonstrates empathy and active listening to resolve concerns.
• Resolves billing issues and service-related concerns per policies.
• Updates customer records with complete documentation of issues and resolutions.
• Escalates complex issues to appropriate internal teams to ensure resolution.

Skills

Google Suite

ServiceNow

CRM systems

Verbal and written communication

Multi-tasking

Attention to detail

Problem solving

Team collaboration

Education

Associate Degree or coursework in Business, Communications

Tools

ServiceNow

CRM software

Microsoft Office

Google Suite

Job description

Tennova Medical Group - Greater Knoxville in Powell, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will document interactions, create service cases, and resolve issues while delivering a courteous, professional experience.

Candidates should have 1-2 years in customer service, strong communication, problem-solving, and the ability to manage high call volumes.