Multi-Channel Support Specialist

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes friendly service, problem-solving, and accurate documentation in our healthcare environment.

The ideal candidate has 1–2 years of customer service experience, an Associate degree or coursework in business/communications, and proficiency with Google Suite and ticketing systems.

Qualifications

• Associate degree or coursework in business, communications, or related field preferred.
• 1-2 years of customer service, call center, or admin support required.
• Proficient with Google Suite, ServiceNow or similar ticketing platform, and MS Office.

Responsibilities

• Respond to inquiries via phone, email, live chat, and written correspondence.
• Create service cases and document interactions.
• Demonstrate empathy and active listening to resolve concerns.
• Resolve billing issues and service-related concerns per policies.
• Maintain accurate customer records and notes in the system.
• Collaborate with internal departments to resolve complex issues.
• Follow up to ensure issue resolution and customer satisfaction.
• Maintain regular attendance and adhere to policies.

Skills

Customer service

Communication skills

CRM software

Data entry

Attention to detail

Education

Associate degree or coursework in business/communications

Tools

Google Suite

ServiceNow

MS Office

Job description

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes friendly service, problem-solving, and accurate documentation in our healthcare environment.

The ideal candidate has 1–2 years of customer service experience, an Associate degree or coursework in business/communications, and proficiency with Google Suite and ticketing systems.