Multichannel Customer Service Specialist

Openwork LLC; Austin (TX); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pay rate $18/hr

Mon-Fri 9-6 schedule

South Austin location 78744

Weekday schedule

Temp-to-hire with potential for perman

Growth opportunities

Descrizione del lavoro

Openwork LLC in South Austin, TX is seeking a Customer Service Representative to help customers with order status inquiries, shipment tracking, and delivery updates via phone, email, and live chat.

The ideal candidate has 3–5 years of customer service, a professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. The role is temporary-to-hire with a structured weekday schedule.

Competenze

• 3–5 years of customer service experience.
• Experience supporting via phone, email, and live chat.
• Excellent verbal and written communication.
• Professional, customer-focused attitude; client-facing.

Mansioni

• Handle incoming calls about order status, tracking, and delivery updates.
• Respond to inquiries via phone, email, and live chat.
• Research and resolve customer issues promptly and professionally.
• Provide accurate information on orders, shipments, and deliveries.
• Follow up on outstanding concerns to ensure resolution.
• Maintain clear, positive communication with customers.
• Manage multiple inquiries with accuracy and attention to detail.
• Perform other customer service duties as assigned.

Conoscenze

Clear communication

Verbal communication

Written communication

Multitasking

Professional demeanor

Customer focus

Attention to detail

Descrizione del lavoro

Openwork LLC in South Austin, TX is seeking a Customer Service Representative to help customers with order status inquiries, shipment tracking, and delivery updates via phone, email, and live chat.

The ideal candidate has 3–5 years of customer service, a professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. The role is temporary-to-hire with a structured weekday schedule.