Customer Experience Specialist

Four Hands; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home furnishings provider in Austin, Texas, is seeking a Customer Service Representative to be the key contact for customers. This role involves providing exceptional customer experiences through effective communication and support for inquiries related to products and orders. The ideal candidate will have over 2 years of experience in customer service, proficiency in CRM systems, and strong Microsoft Office skills. Join a dedicated team and help maintain service excellence.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Prior experience using CRM systems strongly preferred.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the initial point of connection for Customer Service.
• Support customers with questions related to products and order status.
• Monitor incoming calls and emails to address customer requests in a timely manner.

Skills

Customer service experience

Verbal communication

Written communication

Proficiency in Microsoft Office

Education

Bachelor's degree

Tools

CRM systems

Job description

A leading home furnishings provider in Austin, Texas, is seeking a Customer Service Representative to be the key contact for customers. This role involves providing exceptional customer experiences through effective communication and support for inquiries related to products and orders. The ideal candidate will have over 2 years of experience in customer service, proficiency in CRM systems, and strong Microsoft Office skills. Join a dedicated team and help maintain service excellence.