Customer Service Representative

Openwork LLC; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Pay rate $18/hr

Mon-Fri 9-6 schedule

South Austin location 78744

Weekday schedule

Temp-to-hire with potential for perman

Growth opportunities

Job summary

Openwork LLC in South Austin, TX is seeking a Customer Service Representative to help customers with order status inquiries, shipment tracking, and delivery updates via phone, email, and live chat.

The ideal candidate has 3–5 years of customer service, a professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. The role is temporary-to-hire with a structured weekday schedule.

Qualifications

• 3–5 years of customer service experience.
• Experience supporting via phone, email, and live chat.
• Excellent verbal and written communication.
• Professional, customer-focused attitude; client-facing.

Responsibilities

• Handle incoming calls about order status, tracking, and delivery updates.
• Respond to inquiries via phone, email, and live chat.
• Research and resolve customer issues promptly and professionally.
• Provide accurate information on orders, shipments, and deliveries.
• Follow up on outstanding concerns to ensure resolution.
• Maintain clear, positive communication with customers.
• Manage multiple inquiries with accuracy and attention to detail.
• Perform other customer service duties as assigned.

Skills

Clear communication

Verbal communication

Written communication

Multitasking

Professional demeanor

Customer focus

Attention to detail

Job description

Openwork is currently engaged in a search to find a Customer Service Representative for a well-established company located in South Austin, TX 78744.

This is a great opportunity for someone who enjoys helping customers, has strong communication skills, and takes pride in providing an excellent customer experience.

As a Customer Service Representative, you'll be responsible for assisting customers with order status inquiries, shipment tracking, delivery updates, and general questions through phone, email, and live chat. The ideal candidate is professional, detail-oriented, and experienced in handling customer concerns while maintaining a positive and helpful attitude.

As a Customer Service Representative, you'll be responsible for:

• Handling incoming customer calls regarding order status, shipment tracking, and delivery updates
• Responding to customer inquiries through phone, email, and live chat
• Researching and resolving customer issues in a timely and professional manner
• Providing accurate information regarding orders, shipments, and deliveries
• Following up on outstanding customer concerns to ensure resolution
• Maintaining clear, professional, and positive communication with customers
• Managing multiple customer inquiries while maintaining accuracy and attention to detail
• Providing an excellent customer experience with every interaction
• Performing other customer service-related duties as assigned

What you'll need:

• Must have 3–5 years of customer service experience
• Experience providing support through phone, email, and live chat
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Professional demeanor and comfortable working in a client-facing role
• Strong computer skills and attention to detail
• Ability to remain organized and manage multiple priorities
• Stable employment history with good job tenure
• A dependable, professional, and customer-focused attitude
• Ability to communicate effectively and handle customer concerns with patience and professionalism

Perks:

• Pay Rate: $18.00 per hour
• Monday–Friday, 9:00 am–6:00 pm schedule
• Convenient South Austin location (78744)
• Consistent weekday schedule
• Temporary-to-hire opportunity with the potential for permanent employment based on performance
• Opportunity to grow into a long-term position

Interview Process:

Candidates will complete a written communication assessment and a scenario-based common-sense assessment during their interview with Amplifier. Interviews will be conducted by two HR team members, with one focusing on the candidate's overall fit and personality and the other evaluating customer service skills and assessment results.

Dress Code:

Business casual attire is required.

About Openwork:

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we've held a footing in for 50+ years. We believe there's more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses and Aerospace Solutions. Looking for your dream job or hire? Visit us at www.openwork.com to say hello and start building your future together.

EOE