Multichannel Inbound Customer Care Specialist

HappyGlobal Service; Texas; On-site; USD 23,000 - 26,000; Full time

Job summary

HappyGlobal Service is hiring for a Customer Service role in Texas. You will be the first contact for customers, handling inquiries via phone and live chat, and supporting orders, delivery, and product information.

You will log interactions and escalate issues as needed while representing the brand with friendly, consistent service. Eligible candidates should be comfortable working in a fast-paced environment, with a strong ownership mindset and attention to detail.

Qualifications

• Customer-facing role with ownership and follow-through.
• Excellent communication and organizational skills.
• Ability to resolve issues or escalate as needed.
• Willingness to work in multiple US cities as staffing needs arise.
• Experience handling inbound inquiries via phone and live chat.

Responsibilities

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner.
• Assist customers with orders, delivery status, and product information.
• Help customers with basic product usage, setup, and accessory questions.
• Accurately log customer interactions and follow through on open issues, escalating when needed.
• Represent our brand with friendliness and consistency across every customer touchpoint.

Skills

Customer-first mindset

Ownership

Follow-through

Organized

Attention to detail

Structured thinking

Curiosity about products

Motivated

Coachable

Product interest

US work authorization

Job description

HappyGlobal Service is hiring for a Customer Service role in Texas. You will be the first contact for customers, handling inquiries via phone and live chat, and supporting orders, delivery, and product information.

You will log interactions and escalate issues as needed while representing the brand with friendly, consistent service. Eligible candidates should be comfortable working in a fast-paced environment, with a strong ownership mindset and attention to detail.