Multichannel Customer Experience Specialist

Apply Now; Rocky Mount (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities for learning and growth

Competitive compensation and benefits,

Meaningful work that helps creategreat

Job summary

Apply Now is seeking a friendly, professional, customer-focused individual to join our team as a primary contact for customers. You will provide timely support across phone, email, and chat, ensuring a positive service experience and accurate documentation in internal systems.

Responsibilities include handling product, service, account, billing, or order questions; resolving issues promptly; collaborating with teammates and other departments; and identifying opportunities to improve the customer

Qualifications

• Strong verbal and written communication skills.
• Customer-first mindset and interpersonal strengths.
• Ability to stay calm and solution-oriented in a fast-paced environment.
• Excellent attention to detail and organization.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other channels in a courteous and efficient manner.
• Assist customers with product, service, account, billing, or order-related questions.
• Resolve concerns and escalate issues when needed to ensure timely resolution.
• Document customer interactions accurately in internal systems.
• Follow company policies, procedures, and service standards.
• Work collaboratively with team members and other departments to support customer needs.
• Identify opportunities to improve the customer experience and share feedback with leadership.
• Cold call customers whose insurance companies have referred our collision center.

Skills

Communication skills

Customer focus

Multitasking

Organizational skills

Time management

Tools

CCC One

Job description

Apply Now is seeking a friendly, professional, customer-focused individual to join our team as a primary contact for customers. You will provide timely support across phone, email, and chat, ensuring a positive service experience and accurate documentation in internal systems.

Responsibilities include handling product, service, account, billing, or order questions; resolving issues promptly; collaborating with teammates and other departments; and identifying opportunities to improve the customer