E-commerce Customer Support Specialist – Mon-Fri, 40h

Ultimate Staffing; Youngsville (NC); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Training provided

Growth opportunities

Team environment

Zusammenfassung

Ultimate Staffing is seeking a Customer Service Representative to support our growing e-commerce operations. The role involves assisting customers with online orders, order tracking, product inquiries, returns, and general account support.

Strong communication, attention to detail, and efficiency in a fast-paced environment are essential. Responsibilities include handling inquiries across phone, email, chat, and online platforms, updating customer information, coordinating with warehouse and

Qualifikationen

• High school diploma or GED required.
• Previous customer service experience preferred.
• E-commerce, retail, or call center experience is a plus.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and web-based applications.
• Ability to multitask and prioritize responsibilities effectively.
• Strong problem-solving and conflict-resolution skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries via phone, email, chat, and online platforms
• Assist customers with order status, shipping updates, and delivery questions
• Process returns, exchanges, refunds, and replacement requests according to company policies
• Resolve customer concerns in a professional and timely manner
• Accurately enter and update customer information in company systems
• Collaborate with warehouse, shipping, and sales teams to resolve order-related issues
• Monitor and respond to customer reviews and feedback when appropriate
• Provide product information and recommendations to customers
• Maintain detailed records of customer interactions and resolutions
• Ensure a positive customer experience with every interaction
• Meet established productivity, quality, and customer satisfaction goals
• Assist with additional administrative duties as assigned

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Jobbeschreibung

Ultimate Staffing is seeking a Customer Service Representative to support our growing e-commerce operations. The role involves assisting customers with online orders, order tracking, product inquiries, returns, and general account support.

Strong communication, attention to detail, and efficiency in a fast-paced environment are essential. Responsibilities include handling inquiries across phone, email, chat, and online platforms, updating customer information, coordinating with warehouse and