Customer Engagement Specialist — Flexible Hours & Growth

FF Inc; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate plus performance bonuses

Paid training

Opportunities for continuous learning and development

Flexible scheduling

Supportive team environment

Career advancement potential

Job summary

A customer engagement company in Austin, TX is looking for an Entry Level Customer Service Representative. This role involves acting as a primary contact for customers through various communication channels, helping them make informed decisions, and building lasting relationships. Ideal candidates have excellent communication skills and are tech-savvy. Full-time positions come with competitive pay, bonuses, and opportunities for growth in a supportive environment.

Qualifications

• Previous experience in customer service, inside sales, retail, or call center work is helpful but not required.
• Comfortable navigating web-based tools and basic troubleshooting processes.

Responsibilities

• Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat.
• Guide customers through the decision-making process and assist in closing new business opportunities.
• Maintain a friendly, solution-oriented demeanor even in challenging situations.

Skills

Excellent communication skills

Technology navigation

Relationship-building

Problem-solving

Active listening

Sales skills

Education

High school diploma or GED

College coursework in business, marketing, or communications

Tools

CRM platforms

Job description

A customer engagement company in Austin, TX is looking for an Entry Level Customer Service Representative. This role involves acting as a primary contact for customers through various communication channels, helping them make informed decisions, and building lasting relationships. Ideal candidates have excellent communication skills and are tech-savvy. Full-time positions come with competitive pay, bonuses, and opportunities for growth in a supportive environment.