Multi-Unit Travel Plaza Director: Growth & Operations

applegreen; Wauseon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA is seeking a Plaza Director to manage a multi-million-dollar travel plaza along a major highway. You will lead day-to-day operations, ensure fast, friendly service, and drive profitability through a strong leadership team.

The role requires 5+ years in multi-unit leadership, a focus on cost control, quality standards, and staff development. A flexible, on-site schedule includes nights, weekends, and holidays, with opportunities for advancement.

Qualifications

• 5+ years of proven success in multi-unit or big-box leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

Responsibilities

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Skills

Multi-unit leadership

Communication and collaboration

Cost control

Profit growth

ServSafe Certification

Tools

Payroll & timekeeping software

Inventory management software

Point-of-Sale systems

Microsoft Office

Job description

Applegreen USA is seeking a Plaza Director to manage a multi-million-dollar travel plaza along a major highway. You will lead day-to-day operations, ensure fast, friendly service, and drive profitability through a strong leadership team.

The role requires 5+ years in multi-unit leadership, a focus on cost control, quality standards, and staff development. A flexible, on-site schedule includes nights, weekends, and holidays, with opportunities for advancement.