Multi-Unit Travel Plaza Director

Applegreen (US) Welcome Centers; Broadview Heights (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is seeking a Plaza Director to lead the day-to-day operations and drive long-term profitability of a multi-million-dollar travel plaza along a major highway.

You will supervise a diverse leadership team, recruit and develop staff, ensure fast, friendly service, uphold brand standards, and work with Brand Partners, HR, Finance, and Facilities to maximize performance and guest satisfaction.

Qualifications

• Experience leading multi-unit or large-format operations.
• Strong communication and collaboration with diverse teams.
• Proven ability to manage costs while maintaining quality.
• Ability to navigate ambiguity and drive change in a fast-paced setting.
• Experience hiring, coaching, and developing leaders.

Responsibilities

• Lead day-to-day plaza operations and long-term profitability.
• Direct sales, service speed, guest satisfaction, and food quality targets.
• Monitor financial performance and implement strategic improvements.
• Ensure brand standards across all food/beverage concepts.
• Recruit, develop, and retain plaza leadership teams.
• Oversee hiring, coaching, discipline, and transfers for plaza leaders.
• Ensure policy compliance and collaboration with partners and vendors.

Skills

Leadership

Communication

Change management

People development

Adaptability

Cost control

Customer service

Tools

Microsoft Office

Payroll software

Inventory management

POS systems

Job description

Applegreen (US) Welcome Centers is seeking a Plaza Director to lead the day-to-day operations and drive long-term profitability of a multi-million-dollar travel plaza along a major highway.

You will supervise a diverse leadership team, recruit and develop staff, ensure fast, friendly service, uphold brand standards, and work with Brand Partners, HR, Finance, and Facilities to maximize performance and guest satisfaction.