Multi-Unit Store Manager: Guest Experience Leader

GameStop Corp.; Town of Florida (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

GameStop Corp. is seeking a Store Manager to oversee all facets of store operations, drive sales, and lead a retail team in a dynamic gaming environment. You will coach staff, model exceptional guest service, manage payroll, and ensure compliance with policies while maintaining an engaging, merchandised store.

The role emphasizes leadership across a multiunit footprint, omni‑channel fulfillment, and strong guest relationships to boost loyalty and profitability.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/ concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using POS system; ensure top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high‑performing associates.
• Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure understanding of policies, inventory control, loss prevention, safety, and ethics.
• Communicate with store associates and District Manager to implement store initiatives; train on policies and procedures; supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates following guidelines; manage breaks/meals; maintain optimal staffing for guest service.
• Approve payroll, manage PTO, input time edits, and verify compensation.
• Provide recognition and feedback; document performance in HR systems.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures in working order.
• Fulfill Omni‑Channel orders daily.
• Conduct inventory counts; stock/restock; move product to front for representation.
• Protect assets via inventory control and loss prevention; conduct security checks at close.
• Lead team in achieving sales, profit, and shrink goals; perform admin duties.
• Balance and reconcile daily transactions; ensure cash availability and deposits.
• Verify shipments, record discrepancies, and conduct inventories.
• Process defects/recalls promptly; label boxes with packing lists.
• Ensure safety and compliance; report injuries per guidelines.
• Maintain records; keep manuals up to date.
• Form partnerships with appropriate military personnel on bases when applicable.
• Adhere to company policies and equal employment opportunity guidelines.
• Pay Range: $20.00 - $28.00

Skills

Video game knowledge

Guest service mindset

Leadership

Education

High school diploma or equivalent

Associate's or bachelor’s degree (business/marketing/merchandising)

Job description

GameStop Corp. is seeking a Store Manager to oversee all facets of store operations, drive sales, and lead a retail team in a dynamic gaming environment. You will coach staff, model exceptional guest service, manage payroll, and ensure compliance with policies while maintaining an engaging, merchandised store.

The role emphasizes leadership across a multiunit footprint, omni‑channel fulfillment, and strong guest relationships to boost loyalty and profitability.