Multiunit Store Leader: Drive Sales & Guest Experience

GameStop Corp.; Augusta (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

GameStop Corp. is seeking a Store Manager to lead store operations, drive sales, and deliver outstanding guest service. You will manage a multiunit capacity, coach associates, and ensure a clean, organized shopping environment.

Responsibilities include scheduling, payroll, inventory control, and executing promotions while upholding company policies. The role requires leadership in a fast-paced retail setting and a commitment to customer satisfaction.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: greet guests; respond to questions/concerns quickly and courteously; assist guests with video gaming needs; inform about promotions; recommend additional items; apply selling behaviors; thank guests for shopping.
• Support the shopping environment, including visual/operational elements and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/returns using the POS system; provide receipts and top-notch service.
• Respond to guest comments or questions in person or on the phone; handle inquiries promptly and professionally.
• Promote GameStop’s guest benefits (new title reservations, trade-ins, Pro Rewards).
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure onboarding/training/compliance for associates before opening or closing shifts.
• Communicate with store staff and District Manager to implement initiatives; set guest service expectations; train staff.
• Schedule store associates and supervise staffing levels to ensure top service.
• Approve payroll and manage time off; ensure accurate timekeeping.
• Provide recognition/feedback and document performance in Workday.
• Maintain store areas as neat, clean, merchandised; ensure equipment working.
• Fulfill Omni-Channel orders daily.
• Perform inventory counts and stock merchandise; move product to front of store.
• Protect assets through inventory control and loss prevention; conduct security checks at closing.
• Lead team to meet/exceed sales, profit, and shrink goals; complete administrative duties.
• Balance and reconcile daily transactions in POS; manage bank deposits.
• Verify shipments/discrepancies; conduct counts and communicate issues to District Manager.
• Process defectives/recalls and stock pulls with proper labeling.
• Maintain safety; report injuries promptly.
• Maintain store records; keep manuals up to date.
• Partner with military base personnel where applicable.
• Adhere to all policies and procedures in handbook; uphold ethics.

Skills

Guest service

Leadership

Communication

Team management

Customer focus

Education

High school diploma / degree preferred

Job description

GameStop Corp. is seeking a Store Manager to lead store operations, drive sales, and deliver outstanding guest service. You will manage a multiunit capacity, coach associates, and ensure a clean, organized shopping environment.

Responsibilities include scheduling, payroll, inventory control, and executing promotions while upholding company policies. The role requires leadership in a fast-paced retail setting and a commitment to customer satisfaction.