Multi-Unit Retail Manager - Airport Concessions

Paradies Lagardère; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Paradies Lagardère seeks a dynamic leader to drive store performance at our airport concession locations. The role focuses on motivating teams, delivering exceptional customer experiences, and maintaining brand standards.

You will recruit, train and coach staff, manage merchandising and stockflow, and partner with senior leadership to achieve financial budgets and shrink goals through strong people leadership and operational discipline.

Qualifications

• Retail/sales leadership experience in a store or airport concession setting.
• Ability to motivate a team and uphold brand, performance and behavior standards.
• Proven talent recruitment, development and retention in fast-paced environments.
• Strong coaching, feedback and training capabilities.

Responsibilities

• Motivate team to align with company vision and core values.
• Set expectations and ensure location teams meet standards.
• Lead customer service culture with recognition and rewards.
• Recruit, hire, develop and retain top sales talent.
• Train and continuously develop teams; provide feedback.
• Identify and resolve performance issues with management.
• Execute visual and merchandising standards to maximize sales.
• Manage stockflow and floor presentation; uphold stockroom standards.
• Collaborate with General Manager and District Manager on business plans.
• Achieve payroll and budget targets; grow brand loyalty.
• Maintain loss prevention and operational standards.

Skills

Leadership

Staff development

Customer service

Coaching

Merchandising

Staffing & scheduling

Performance feedback

Analytical thinking

Problem solving

Tools

Microsoft Office

Job description

Paradies Lagardère seeks a dynamic leader to drive store performance at our airport concession locations. The role focuses on motivating teams, delivering exceptional customer experiences, and maintaining brand standards.

You will recruit, train and coach staff, manage merchandising and stockflow, and partner with senior leadership to achieve financial budgets and shrink goals through strong people leadership and operational discipline.