Multi Unit Manager Retail – Phoenix Sky Harbor International Airport, Paradies Lagardere

Paradies Lagardère; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Paradies Lagardère seeks a dynamic leader to drive store performance at our airport concession locations. The role focuses on motivating teams, delivering exceptional customer experiences, and maintaining brand standards.

You will recruit, train and coach staff, manage merchandising and stockflow, and partner with senior leadership to achieve financial budgets and shrink goals through strong people leadership and operational discipline.

Qualifications

• Retail/sales leadership experience in a store or airport concession setting.
• Ability to motivate a team and uphold brand, performance and behavior standards.
• Proven talent recruitment, development and retention in fast-paced environments.
• Strong coaching, feedback and training capabilities.

Responsibilities

• Motivate team to align with company vision and core values.
• Set expectations and ensure location teams meet standards.
• Lead customer service culture with recognition and rewards.
• Recruit, hire, develop and retain top sales talent.
• Train and continuously develop teams; provide feedback.
• Identify and resolve performance issues with management.
• Execute visual and merchandising standards to maximize sales.
• Manage stockflow and floor presentation; uphold stockroom standards.
• Collaborate with General Manager and District Manager on business plans.
• Achieve payroll and budget targets; grow brand loyalty.
• Maintain loss prevention and operational standards.

Skills

Leadership

Staff development

Customer service

Coaching

Merchandising

Staffing & scheduling

Performance feedback

Analytical thinking

Problem solving

Tools

Microsoft Office

Job description

The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Job Summary

• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Other Knowledge, Skills, Abilities or Certifications

• Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. For additional information, please visit www.paradies-na.com