Airport Retail General Manager: Growth & Guest Experience

Paradies Lagardere Default; Grapevine (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Paradies Lagardère seeks a General Manager to plan, direct, and coordinate all store operations at an airport location. You will lead with a focus on profitability, guest experience, and high-performing teams, while building strong relationships with airport authorities, partners, vendors, and corporate stakeholders.

You will drive results through strategic execution, continuous development, and a culture of accountability, collaboration, and exceptional service in a fast-paced environment.

Qualifications

• Bachelor’s Degree preferred.
• Minimum of five (5) years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.
• Strong understanding of first-class customer service principles and operational leadership.
• Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.
• Ability to analyze operational and financial data to support decision-making and profitability.
• Excellent communication, leadership, organizational, and relationship-building skills.
• Proficiency in Microsoft Office Suite and operational systems related to retail management.
• Ability to work flexible hours in a 7/365 operational environment based on business needs.
• Belief in and commitment to The Paradies Lagardère Mission Statement and Core Values.

Responsibilities

• Plan, direct, and coordinate all store operations at the airport location.
• Provide strategic leadership focused on profitability, guest experience, and team development.
• Foster accountability, collaboration, and first-class customer service.
• Develop bench strength and drive operational efficiency through innovation and execution.
• Maintain relationships with airport authorities, vendors, and corporate stakeholders.

Skills

Leadership

Financial analysis

Customer service

Operations management

Strategic planning

Microsoft Excel

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Paradies Lagardère seeks a General Manager to plan, direct, and coordinate all store operations at an airport location. You will lead with a focus on profitability, guest experience, and high-performing teams, while building strong relationships with airport authorities, partners, vendors, and corporate stakeholders.

You will drive results through strategic execution, continuous development, and a culture of accountability, collaboration, and exceptional service in a fast-paced environment.