Store Ops Lead: Retail Growth & Customer Experience

Paradies Lagardere Default; Tempe (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Paradies Lagardere is seeking a Store Leadership role to drive sales and deliver an exceptional store experience at the airport concession. You will motivate teams, recruit and develop staff, and lead merchandising execution while ensuring adherence to brand standards and financial budgets.

You will collaborate across management levels to optimize operations, stock flow, and customer loyalty initiatives, while maintaining security and asset protection in a fast-paced environment.

Qualifications

• Exceptional customer service skills and an ability to communicate effectively using the English language
• Ability to work flexible shifts in a 7/365-day team oriented environment
• Self-starter able to prioritize tasks and adapt to unexpected situations
• Proficiency in reading, writing, mathematics, cash handling/reporting
• Pass the Federal Criminal History Records Check and Paradies Background Check

Responsibilities

• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Skills

Customer service

Leadership

Staff recruitment

Staff development

Merchandising

Budget management

Sales coaching

Communication

Analytical skills

Problem solving

Tools

Microsoft Office

Job description

Paradies Lagardere is seeking a Store Leadership role to drive sales and deliver an exceptional store experience at the airport concession. You will motivate teams, recruit and develop staff, and lead merchandising execution while ensuring adherence to brand standards and financial budgets.

You will collaborate across management levels to optimize operations, stock flow, and customer loyalty initiatives, while maintaining security and asset protection in a fast-paced environment.