Multi Unit Manager Retail – Phoenix Sky Harbor International Airport, Paradies Lagardere

Paradies Lagardere Default; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardere is seeking a results-oriented retail leader in Tempe, AZ to drive sales and staff excellence at an airport location. You will mentor teams, implement brand directives, and optimize customer experience and store presentation.

This role emphasizes coaching, staffing, merchandising, and achieving financial targets while maintaining asset protection and operational standards. A strong customer focus and adaptability are essential.

Qualifications

• Retail/sales experience preferred
• Strong leadership and coaching abilities
• Ability to recruit, hire and develop staff
• Merchandising and visual standards expertise
• Budget awareness and payroll control experience

Responsibilities

• Motivate the team through our vision and core values
• Communicate expectations and hold the location team accountable
• Lead and inspire a strong customer service culture
• Recruit, hire, develop and retain top sales talent
• Train and continuously develop teams
• Provide consistent performance feedback
• Address issues with GM and Regional HR for action plans
• Ensure visual directives are executed
• Direct merchandising to maximize sales and presentation
• Oversee stockroom/flow to store floor
• Support the location business plan with GM and District Manager
• Aim for predetermined financial budgets including payroll containment
• Strengthen brand loyalty through sales leadership and customer experience
• Achieve shrink goals while safeguarding assets
• Display strong analytical, prioritization, interpersonal, problem-solving skills

Skills

Leadership

Customer service

Staff development

Merchandising

Budgeting/payroll

Staffing/recruiting

Tools

Microsoft Office

Job description

The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Job Summary:

• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Other Knowledge, Skills, Abilities or Certifications:

• Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. For additional information, please visit www.paradies-na.com