Multi-Unit Restaurant Ops Leader | Growth & Standards

Miskiri Hospitality Group; Laurel (MD); On-site; USD 110,000 - 170,000; Full time

Job summary

Miskiri Hospitality Group seeks a Director of Operations to lead strategy, financial health, and day-to-day oversight of our restaurant portfolio.

You will drive profitability, enforce brand standards, mentor senior managers, and ensure exceptional guest experiences across locations, with strong cost controls and compliance. Expect travel between sites and collaboration with the executive team on growth initiatives.

Qualifications

• Minimum 5 years of multi-site restaurant management experience (Area Manager/District Manager/DO).
• Strong understanding of restaurant financial metrics, budgeting, and cost accounting software.
• Proven ability to lead, coach, and develop remote management teams.
• Excellent verbal, written, and interpersonal communication skills.
• Willingness to travel frequently between restaurant locations (up to 50-75%).
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred; equivalent executive-level experience accepted.

Responsibilities

• Oversee strategic planning, financial health, and day-to-day operations across all locations.
• Review and analyze P&L statements to identify trends and opportunities.
• Establish annual budgets, revenue targets, and capital plans with executive leadership.
• Implement strict cost controls on food, beverage, labor, and waste.
• Negotiate high-level vendor contracts for volume discounts and favorable terms.
• Ensure SOPs, recipe specs, and service protocols are consistently executed.
• Enforce local health codes, regulations, labor laws, and safety standards.
• Monitor guest feedback and satisfaction scores to drive improvements.
• Recruit, onboard, and mentor GMs and Executive Chefs; conduct quarterly/annual reviews.
• Support expansion through site selection, design, and staffing plans.
• Align marketing with local promotions and track ROI.

Skills

Multi-unit restaurant management

Financial acumen

Leadership

Communication

Travel

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Miskiri Hospitality Group seeks a Director of Operations to lead strategy, financial health, and day-to-day oversight of our restaurant portfolio.

You will drive profitability, enforce brand standards, mentor senior managers, and ensure exceptional guest experiences across locations, with strong cost controls and compliance. Expect travel between sites and collaboration with the executive team on growth initiatives.